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Asterisk Development Industry

Asterisk is the No:1 communications toolkit. that give you multiple opportunities to grow your business.

What is IVR:

IVR (Interactive Voice Response) technology allows between computer and human via phone, in IVR system caller can choose any option from menu by pressing digits to get information for example press 1 for sales, press 2 for support.

You can also give voice command, the system routes the caller to the right menu, operator, or sales agent. That friendly automated voice you hear when you call a business? That’s IVR at work.

Here are some reasons for using IVR. IVR is a cloud service and easy to set up you just need an internet connection. IVR application can be used to control almost any function where the interface can be broken down into a series of simple interaction.

IVR systems developed in the network are sized to handle large call volumes. Whatever you choose, most groups locate that implementing an IVR system consequences in time-efficiency and savings.

Uses of interactive voice response:


There are many uses for IVR systems. The most common use is to automate inbound and outbound calls and to route calls. The IVR system in the latter case eliminates the need for a switchboard operator to answer incoming calls. This instance often presents a caller with a menu of options and can attempt to answer frequently asked questions.

A good example of this is when a customer calls a movie theater to inquire about movie times. The IVRS uses an updated database to present the caller with a list of the latest available movie times, helping to eliminate call wait times and leading to greater customer satisfaction.

Here are a few other examples of ways an IVR system can be used in this manner:
1.Phone Banking.
2.Phone surveys.
3.Tele-voting.
4.Call centers.
5.Medical records.
6.Marketing.

1.Phone Banking

Increasingly, banks are allowing customers to complete simple transactions over the phone. Rather than visiting the local branch, a customer simply has to call in and interact with the automated system. For people who need to access info such as account balance or make a transaction outside of normal business hours, IVR phone banks provide real value to banks and customers alike.

2.Phone surveys:

Automated IVR phone surveys can be beneficial for a variety of businesses. They’re a exact way to supply consumer feedback, which can then inform future company decisions. Retail companies, for example, can follow up with recent customers about their shopping experience. Meanwhile, brands that offer in-person customer support can receive feedback on the customer’s phone experience by using IVR. additionally, some IVR providers offer systems that can be manipulated to assess product knowledge testing among employees, patient satisfaction surveys, or customized for your own use.

3.Tele voting:

Televoting involves broadcasters providing an audience with different telephone numbers associated with contestants participating; the outcome is decided by the number of calls to each line. Rather than simply asking a person to vote for one thing or another during one specific window of time, IVR systems can be customized to deal with every call individually. The IVR service can be dynamically designed to address the necessities of the particular contest.

4.Call centre:

Ivr is the system that reduces the need for individual call center. It can handle the demands of all the customers from different areas in a particular city or state. When someone calls in he can choose from a menu of options and, if necessary, be automatically directed to a specific location. Similarly, If you run a large business with a complex infrastructure, customers may have any number of questions when the call. It reduces the effort of call centre agents and fastens the workflow.

5.Medical records:

Doctors can use an IVR system to transcribe notes and patient records and have a copy of the transcribed records sent to the office.

6.Marketing:

Marketers can use IVR systems to send out surveys to gauge interest in a product or service.

Benefits:
1. Reduces costs
2. Company efficiency
3. Improves customer service
4. Greater access for employees / customers
5. Saves time.
6. 24/7 service.

1.Reduces costs:

IVR systems are like virtual assistants. With their ability to answer and route calls, they eliminate the need of a receptionist, or can at least allow your current receptionist to absorb other duties instead.IVR consolidates many of your phone expenses into one low-cost solution.

2.Boosts company efficiency:

Next to costs, efficiency is perhaps the most valued benefit of IVR systems. Agents and employees can spend less time on the phone overall, and more time on other important tasks.

3.Improves customer service:

versatile IVR system that can handle multiple commands, customers will have an easy, pleasant experience on the phone. Good IVR services will direct the customer to the right person, or resolve the question solely through automation, creating a satisfying customer experience.

4.Greater access for employees / customers:

An advanced IVR system can be programmed for call forwarding, which means you don’t have to be tied to the office to receive or make important calls. It can even patch the call through to a separate IVR service.

5.Saves time:

IVR technology can replace humans to answer frequently asked questions or to provide commonly requested information such as directions, hours of operation, etc. That doesn't require critical thinking skills

5.Saves time:

IVR technology can replace humans to answer frequently asked questions or to provide commonly requested information such as directions, hours of operation, etc. That doesn't require critical thinking skills

6.24/7 service:

IVR technology can operate without any interruptions and is available to provide information to callers whenever they need it.

Advanced IVR Features.